So I just checked in 113 rooms worth of guests. The Illinois Police are in my town to honor the people lost in the line of duty. What that translates to is policemen ride in on harleys or in cop cars and drink ALL DAY. Live bands, tents of merchandise in my hotel's parking lot, and beer. To be precise, all the beer that is currently located in this state.
I had the usual, people too (how should I put this?) stupid to know how to use a hotel key. I would walk them to their room and show them how to use the key. To my credit, I would play it off like my hotel is different from all of the hotels they are used to and it must be our fault. That way, they get in and don't feel as stupid as the situation required.
One guy tonight caused me to lose it. Please understand that I am a good hotel clerk. I go far out of my way to be helpful and nice. After checkin number 75, I forgot that. My bad.
So this guy came to the front desk. He said that I told him there was a party but that I didn't specify how loud it would be. Then, while sipping his beer, he got irate and said he would sue me for 'false advertising'. That did it. Stand back, he's gonna blow.
I started yelling. I said I told him everything and that I have about $.58 if he wants to sue. Then I said it's his choice but he could stay or go and if he went he was still paying for his room. I might have used a colorful expletive. (My coworker was trying not to laugh as I was shouting)
Long story short, he shut up and is currently staying at my hotel.
And the party there rages on.
So yep, I am aware the customer is always right.
... unless they are insane.
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